Overview
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Duration/Frequency:
14 Hours / 2 Days
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Mode of Training:
Facilitated Learning (F2F)
*Please note that once the maximum class size is reached, online registration will be closed. You may register your interest, and would be notified if there is a new run.
Course Objective
The intended objectives of the various workshops are to equip both management and operational participants with the following:- To introduce DT tools and methods that can help visualise a systems understanding of business activities.
- To use ethnographic tools to better understand the needs of both internal and external customers.
- To show how powers of empathy can be used to develop a personalised customer service
- To use brainstorming and ideation strategies and techniques.
- To show how innovation can be integrated into a business model.
The outcomes of the workshop will be the acquisition of skills on how teams can design strategies on how to achieve or exceed goals that have been assigned to them and develop a more user centric paradigm.
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