Overview
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Duration/Frequency:
30 hours
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Mode of Training:
Face-to-Face (Classroom Teaching)
Course Objective
This programme attempts to enhance SMEs shared understanding of customer needs and expectations, as well as focus on supporting each department's creation of customer value and, thereby, improving or rethinking specific areas to innovate Service Design to delighting loyal customers all throughout their business. This concept covers strategic, operational, management, and frontline employees.
This course will walk both Management and staff through Design Thinking and LEAN process, with a view to continuously innovating Service Design.
More Information
As 91福利社 moves towards a smart nation, customer needs develop and rise in tandem. Increase in customer satisfaction and reducing irritations are crucial, as a result, to improve overall experience for SMEs. This necessitates an internal understanding and alignment of their Management and staff to be more customer-centric, dealing with internal challenges around its systems, processes, procedures, and policies.
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